Back to Customer
Service
Shipping & Returns
Returns:
Returns are gladly accepted on non-custom items for 15 days, less shipping & handling. Make sure you keep all of the
packing materials that come with your items. Contact us at
info@tuscandecor.com to obtain a return
authorization and we will give you further instructions on how to process your
return. All custom orders such as canvas transfers and wrought iron are non-refundable
except in cases of damage incurred during shipping. All damage must be
reported immediately to driver at time of delivery. Please also notify us
immediately of damage.
Shipping:
Shipping and delivery days are Monday - Friday, with the
exception of applicable holidays. Most items are shipped via UPS or
Fed Ex ground
service. Art posters are sent via USPS priority mail, and art canvas work
is generally sent Fed Ex Saver, or DHL ground service. Some oversized items are shipped via freight
carrier.
Please note: all items are shipped without
Signature Service unless special arrangements have been made. Tuscan
Decor cannot be responsible for the security of packages once they are
delivered.
All items requiring freight shipping will be quoted on a per
order basis. Freight charges are quoted separately, and are beyond the
shipping calculations estimates of other non freight items included in your
order. We will contact you with a separate freight quote for your large
items. Please read additional information on freight handling below. Please note that a physical address is required for shipping.
Most shipping providers will not deliver to a PO box.
Standard Shipping &
Processing:
Note: Items
sent directly from our suppliers may take longer, and items ordered together may
not arrive in the same box. Orders being shipped to AK or HI will be charged an
additional $10 for standard shipping and processing. Certain heavy or oversize
items cannot be shipped outside the contiguous 48 states. We regret that we
cannot ship to foreign countries. For customers wishing to ship orders to US
Territories, APO or FPO addresses via Parcel Post, please call our Sales
Department @ 800–696–1204.
For fastest delivery, some products may be shipped to you from
separate locations and in separate boxes. Delivery times may vary, but
most items will be delivered within 2 to 6 weeks. Priority
delivery may be available. Please contact us at
info@tuscandecor.com for an expedited
delivery quote. In the event an item is damaged in shipping you must
contact us within eight days (non-freight only) of receipt of merchandise. Please save your
packing materials.
Because some of our items are imported from Italy, delays may
occur from time to time. In the event an item is backordered, we will
notify you immediately of an expected delivery date. If an item is no
longer available, you will be given the opportunity to select an alternative
item or cancel your order.
Currently we ship only to locations in the United States.
Freight Shipping for Oversized
Furniture
If the furniture or merchandise you ordered exceeds the weight and size
standards for shipping with UPS or FedEx shipping will be arranged with Freight
Carrier/Trucking Company. The standard fee for freight delivery is a
flat rate of $150.00. In certain circumstances, we may need to call you with a separate quote for
your freight delivery. Please review the following information to ensure a
smooth delivery.
Freight Services
It is standard practice for freight companies to provide curbside delivery
only. You may want to arrange for help on the day your shipment has been
scheduled. Delivery does not include merchandise brought into your home, up
stairs, unpacked or assembled. If you are in need of inside delivery and set
up you may arrange for White Glove Service. This service usually includes
merchandise brought into your home and placed in the spot you like, unpacked
and assembled. There is an additional charge for White Glove Service, most
freight companies offer this service and each company varies. Please let us
know in advance if White Glove Service is best for you so we may quote and
arrange it in advance.
Freight Delivery Time
Tuscan Decor will notify you when your order is ready to ship. Once your
furniture is picked up from the manufacturer, shipping generally runs 7-10
business days in route. We have instructed the carrier to call you ahead of
time to set up a delivery time for residential deliveries. Often times they
may wait until they are in your area before contacting you for an appointment.
If you have not heard from the freight company within 10 days after pick up
please notify us and we will contact the company for your tracking number and
provide you with their number for a delivery appointment.
Freight Receipt & Damages
You must be present to receive, inspect and sign for your delivery. You may
want to arrange for help the day your delivery is scheduled. Upon receipt
of your furniture it is very important that you inspect the outside of the
package and boxes very carefully. Please make note of any minor or major
damage on the bill of lading before signing and WHILE THE DRIVER IS PRESENT.
If damage is present on the outside of the box or package, ask the driver to
wait while you inspect your furniture. Again note any damage of the bill of
lading BEFORE SIGNING. Please notify the freight company and Tuscan Decor of
the damage immediately. Damage resulting from shipping is the
responsibility of the freight carrier and the receiver must file a claim. It
is imperative that proper instructions be followed to result in a favorable
claim. For several weeks save all packing material and boxes in case of a
return or if they need to be examined at a later time
*Tuscan Decor cannot refund shipping or freight charges.
*Since most of our furniture is custom or made-to-order especially for you
these orders are non-refundable, unless due to a manufactures error or flaw.
Freight Payment
In most cases your freight and delivery charges will be prepaid before it
ships. Your credit card will not be charged until your items are nearing the
end of production and ready to ship. In the rare event an item is shipped freight collect,
the carrier will collect shipping and handling charges from you at the time of
delivery. We will not apply these costs to your order. The carrier will call
you to schedule a delivery time and provide you with the actual shipping
costs.
We appreciate your business
and understand that
you could have shopped at your local brick and mortar mall. That's why we
are committed to passing along shipping & handling charges at our cost. In
most cases, our shipping calculators will show you the charges at the time of
your order. We may ask to notify you by email about shipping charges once
your order is placed.
* Shipping charges include any insurance to replace any
damaged pieces.
