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Shipping & Returns

Returns:

Returns are gladly accepted on non-custom items for 15 days, less shipping & handling.  Make sure you keep all of the packing materials that come with your items.  Contact us at info@tuscandecor.com to obtain a return authorization and we will give you further instructions on how to process your return.  All custom orders such as canvas transfers and wrought iron are non-refundable except in cases of damage incurred during shipping.  All damage must be reported immediately to driver at time of delivery.  Please also notify us immediately of damage.  

Shipping:

Shipping and delivery days are Monday - Friday, with the exception of applicable holidays.  Most items are shipped via UPS or Fed Ex ground service.  Art posters are sent via USPS priority mail, and art canvas work is generally sent Fed Ex Saver, or DHL ground service.  Some oversized items are shipped via freight carrier. 

Please note:  all items are shipped without Signature Service unless special arrangements have been made.  Tuscan Decor cannot be responsible for the security of packages once they are delivered. 

All items requiring freight shipping will be quoted on a per order basis.  Freight charges are quoted separately, and are beyond the shipping calculations estimates of other non freight items included in your order.  We will contact you with a separate freight quote for your large items.  Please read additional information on freight handling below.  Please note that a physical address is required for shipping.  Most shipping providers will not deliver to a PO box. 

Standard Shipping & Processing:

Note: Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Orders being shipped to AK or HI will be charged an additional $10 for standard shipping and processing. Certain heavy or oversize items cannot be shipped outside the contiguous 48 states. We regret that we cannot ship to foreign countries. For customers wishing to ship orders to US Territories, APO or FPO addresses via Parcel Post, please call our Sales Department @ 8006961204.

Standard Delivery and Processing Charges
 
Order Total Total Charges
Up to $15.00 $6.95
$15.01 - $25.00 $8.00
$25.01 - $45.00 $10.00

 
$45.01 - $65.00 $12.00
$65.01 - $90.00 $15.00
$90.01 - $125.00 $18.00
$125.01 - $200.00 $22.00
$200.01 & over $30.00
  Freight Items   $150.00*

 


For fastest delivery, some products may be shipped to you from separate locations and in separate boxes.  Delivery times may vary, but most items will be delivered within 2 to 6 weeks.  Priority delivery may be available.  Please contact us at info@tuscandecor.com for an expedited delivery quote.  In the event an item is damaged in shipping you must contact us within eight days (non-freight only) of receipt of merchandise.  Please save your packing materials.

Because some of our items are imported from Italy, delays may occur from time to time.  In the event an item is backordered, we will notify you immediately of an expected delivery date.  If an item is no longer available, you will be given the opportunity to select an alternative item or cancel your order.   

Currently we ship only to locations in the United States. 

Freight Shipping for Oversized Furniture
If the furniture or merchandise you ordered exceeds the weight and size standards for shipping with UPS or FedEx shipping will be arranged with Freight Carrier/Trucking Company.  The standard fee for freight delivery is a flat rate of $150.00. In certain circumstances, we may need to call you with a separate quote for your freight delivery.  Please review the following information to ensure a smooth delivery.

Freight Services
It is standard practice for freight companies to provide curbside delivery only. You may want to arrange for help on the day your shipment has been scheduled. Delivery does not include merchandise brought into your home, up stairs, unpacked or assembled. If you are in need of inside delivery and set up you may arrange for White Glove Service. This service usually includes merchandise brought into your home and placed in the spot you like, unpacked and assembled. There is an additional charge for White Glove Service, most freight companies offer this service and each company varies. Please let us know in advance if White Glove Service is best for you so we may quote and arrange it in advance.

Freight Delivery Time
Tuscan Decor will notify you when your order is ready to ship. Once your furniture is picked up from the manufacturer, shipping generally runs 7-10 business days in route. We have instructed the carrier to call you ahead of time to set up a delivery time for residential deliveries. Often times they may wait until they are in your area before contacting you for an appointment. If you have not heard from the freight company within 10 days after pick up please notify us and we will contact the company for your tracking number and provide you with their number for a delivery appointment.

Freight Receipt & Damages
You must be present to receive, inspect and sign for your delivery. You may want to arrange for help the day your delivery is scheduled. Upon receipt of your furniture it is very important that you inspect the outside of the package and boxes very carefully. Please make note of any minor or major damage on the bill of lading before signing and WHILE THE DRIVER IS PRESENT. If damage is present on the outside of the box or package, ask the driver to wait while you inspect your furniture. Again note any damage of the bill of lading BEFORE SIGNING. Please notify the freight company and Tuscan Decor of the damage immediately. Damage resulting from shipping is the responsibility of the freight carrier and the receiver must file a claim. It is imperative that proper instructions be followed to result in a favorable claim. For several weeks save all packing material and boxes in case of a return or if they need to be examined at a later time
*Tuscan Decor cannot refund shipping or freight charges.
*Since most of our furniture is custom or made-to-order especially for you these orders are non-refundable, unless due to a manufactures error or flaw.

Freight Payment
In most cases your freight and delivery charges will be prepaid before it ships. Your credit card will not be charged until your items are nearing the end of production and ready to ship. In the rare event an item is shipped freight collect, the carrier will collect shipping and handling charges from you at the time of delivery. We will not apply these costs to your order. The carrier will call you to schedule a delivery time and provide you with the actual shipping costs.

We appreciate your business and understand that you could have shopped at your local brick and mortar mall.  That's why we are committed to passing along shipping & handling charges at our cost.  In most cases, our shipping calculators will show you the charges at the time of your order.  We may ask to notify you by email about shipping charges once your order is placed.  

 * Shipping charges include any insurance to replace any damaged pieces.